Refund policy
Return & Refund Policy – Your Stay Stocked
All sales are carefully reviewed under the following terms:
Return Window Only unused, unopened products in original packaging and resalable condition may be returned within 14 days of delivery or pickup. Proof of purchase is required.
Bundles Bundles must be returned complete and unopened. No partial returns or partial refunds are allowed on any discounted bundle.
Non-Returnable Items The following items are final sale and cannot be returned for any reason once the order has been fulfilled:
- Sunscreen, lotions, toiletries, and all personal-care products
- OTC medications and health items
- Food, beverages, and consumables
- Baby products
- Pet products
- Hygiene-related products
- Customized or personalized items
- Clearance and final-sale merchandise
- Welcome bags, gift boxes, and beach bundles
Damaged, Defective, or Incorrect Items You must notify us within 48 hours of delivery/pickup at support@yourstaystocked.com and provide clear photos. We will replace the item or issue a refund only after the claim is verified. Claims made after 48 hours will not be accepted.
Important Restrictions
- Change of mind, end of vacation, unused items, or “no longer needed” are not valid reasons for return.
- We do not accept returns on products that appear to have been used during a vacation stay.
- Customers are responsible for all return shipping costs.
- Refunds, when approved, are issued only to the original payment method.
- Fraudulent return attempts or repeated abuse of the return policy may result in refusal of future orders.
By placing an order with Your Stay Stocked, you agree to these terms.
Questions? Contact us at support@yourstaystocked.com.